ABOUT US

Mission, Vision, Values and Achievements

Our Mission: Established in 2019, our mission is to provide a safe and nurturing place where people find immediate relief, hope, encouragement, and unwavering support to move from homelessness to safe shelter and opportunities for growth and independence.

Our Vision: To ignite purposeful and fulfilled lives.

Our Values:
Humanity and Kindness
Self Determination and Connection
Integrity and Excellence
Lead, Innovate and Collaborate  

  • ACNC registered charity

  • Based in Mackay, Queensland.

  • Deductible Gift Recipient 1 Status, Charity Tax Concessions.

  • 100% community funded.

Our Location
We currently operate our homelessness services from Chances House at 2 Endeavour Street, Mackay.

Meal Service
We operate Mackay's only daily homelessness meal service. We offer breakfast and lunch (Monday to Friday) alongside weekend packs. You can donate a meal here.

Drop-in Lounge 
We operate Mackay's only homelessness drop-in centre ‘Chances House’ at 2 Endeavour Street, Mackay. All of our services are delivered from Chances House. It is a place where people experiencing homelessness can access resources such as phone charging facilities, storage lockers, internet, printing, telephone, toilets, music/art activities, tea & coffee station and more. (Showers coming soon!) This space also gives people a safe and inclusive place to 'be' while our compassionate staff and volunteers offer conversation, support, guidance and more.  

Case Management

Case Management is a service that helps people find the support they need, and guides them through the steps to reach their goals. By working closely with our clients, our case managers help to:

  1. Identify Needs: Understand what the person needs help with, like healthcare, housing, or job support.

  2. Create a Plan: Develop a plan tailored to the person’s goals.

  3. Connect to Services: Help the person access resources like doctors, housing services, financial aid, medical or mental health support.

  4. Track Progress: Check in regularly to see how things are going and adjust the plan as needed.

Homelessness Healthcare
We assist people experiencing homelessness with accessing relevant healthcare services such as medical, dental, opthalmology and more. We will soon be establishing our own in-house Homelessness Healthcare program and will offer access to more intensive healthcare support via our Registered Nurse who will operate from our Homelessness Healthcare Clinic.

Essential Items
We offer a wide range of essential items to help make life on the streets a little easier. We offer tents, sleeping bags, insect spray, personal care items, torches, clothing, shoes, first aid supplies and more.

What We’ve Achieved

We don’t just talk the talk - we walk the walk. All of this has been achieved without regular/government funding, with the help of our incredible community:

  • Over 120,000 meals provided since 2020

  • Over 800 nights of crisis accommodation provided

  • Over 116,250 hours of companionship, support and community provided

  • Over 11,000 essential items given out (tents, sleeping bags, toiletries, insect spray, deodorant etc)

  • Mackay’s first homelessness drop-in centre opened

  • Mackay’s first homelessness storage lockers acquired