Through community support, Chances House is able to open its doors five days a week to people experiencing homelessness and provide:
Meals (breakfast, light lunch & weekend packs)
Healthcare (Nurse & Care Zen Virtual Health Pod)
Basic amenities & helpful resources
Essential items & clothing
Professional case management & social support
Volunteer-led peer support
Co-location opportunities for other services
Advocacy, transportation, pet care assistance & more…
We also operate Chances Night Bus which provides up to 9 people a safe place to sleep every Friday night and we are seeking more volunteers to expand operating days.
Your donation helps change & save lives…
It’s just who we are…
Welcome to…
Chances
Where everyone matters,
nobody is given up on,
& every donation helps us to
save & change lives.
We are the house that this community built, brick by brick. We believe every person deserves a home, nobody should go without food, and that systemic change is both vital and possible. Up to 90 people walk through our doors each day and we treat each one with kindness, dignity & respect. We don’t give up on people or put them in the ‘too hard’ basket. We advocate fiercely. We identify and fill gaps in our system. We pursue change and opportunities relentlessly.
We know from experience that when we bring a person out of ‘survival mode’, they have a much better capacity to address the barriers they face & engage better with available support. The strength of a community should be measured by the level of support it offers to its most vulnerable members.
What we do matters…
Prefer to make a Direct Deposit?
Account name: Australian Street Aid Project
BSB: 064 707
Account Number: 10734398
Note: If you’d like a tax receipt and made a direct deposit donation, please email community@chancesmackay.org
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A safe place to be (with air conditioning). Storage Lockers. Tea/Coffee station. Nap/Lounge area. Books, TV and Arts/Crafts area. Access to wifi, printer, computer. Phone charging station. Social connection & support. Showers coming soon!
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Monday to Friday - breakfast & light lunch available. Breakfast includes a fresh coffee.
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First Aid. GP access. Hospital support. Transportation to & from appointments when needed.
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Our intensive Case Management program offers assistance with a vast range of supports for those who have multi-faceted or complex care needs. From housing application support & assistance to mental health/rehab entry support, advocacy, ID assistance, employment and more. We do not give up on people no matter how complex their needs may be.
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We give out donated goods such as clothing & shoes, tents, sleeping bags, insect repellent, personal hygiene products & more. We also give out pet food and treats to ensure that our furry friends don’t go hungry.
Our services are a lifeline for many
We rely heavily on the generosity of lots of small donations from people like you to continue doing the vital work we do. It’s what has kept our doors open since 2019!
We work to keep our administrative costs as low as possible so that your donation goes right where it’s needed most, because we know that you want it to have a real impact (and so do we!).
Please consider making a small regular (or one off) donation. It makes a BIG difference for the many people we help every day.
What we’ve achieved so far…(and we’re not finished yet!)
We don’t just talk the talk. We walk the walk. We find gaps in our system/services and work hard to fill them with the support of our community, to ensure that people experiencing homelessness have their basic needs met, suffer less, and to create pathways our of homelessness. Our aim is closure. We want to see a day where our service is no longer needed in our community.
Over 180,000 meals provided since 2020
Over 900 nights of crisis accommodation provided
Over 123,500 hours of companionship, support and community provided
Over 17,000 essential items given out (tents, sleeping bags, toiletries, insect spray, deodorant etc)
Mackay’s first homelessness drop-in centre opened
Mackay’s first homelessness storage lockers acquired
Become a team member
Looking for a volunteering opportunity that is
on-the-ground , hands on & rewarding?
Look no further! Volunteers are the backbone of our services. We have a range of volunteering opportunities available and would love to hear from you today…